If you need these services, contact Hearts & Hands – Post Acute Care & Rehab Center at 1-(831) 479-9000. If you believe that Hearts & Hands – Post Acute Care & Rehab Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Compliance Officer in person or by mail or phone as listed below. If you need help filing a grievance, the Compliance Officer is available to help you.
Care Must Hospice Services
101 Hospice Lane, Winston-Salem, NC 27103
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
2990, Soquel Avenue
Santa Cruz, CA 95062
Phone: (831) 479-9000
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.